Privacy Policy

We may collect personal information that you provide to us, including:

• your name;
• email address;
• phone number;
• business name;
• information about your business, website or project;
• information you provide when requesting a quote or submitting an enquiry;
• communications between you and Local Digital Business; and
• any other information you voluntarily provide to us.

We may also collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited and information collected through cookies, analytics or similar technologies.

We may collect personal information when you:

• complete a form on our website;
• request a quote;
• contact us by email or other communication channels;
• submit a lead form through Facebook, Instagram or another advertising platform;
• engage with our advertisements or social media pages;
• become a customer; or
• otherwise provide information directly to us.

We may also receive information from service providers and platforms you use to interact with us, such as Meta, where permitted by their terms and applicable law.

We may use your personal information to:

• respond to enquiries;
• prepare and provide quotes;
• contact you about your website or digital services enquiry;
• provide and manage our services;
• communicate with you about your project;
• provide customer support;
• operate and improve our website and services;
• understand how people interact with our website and advertising;
• maintain our business and administrative records;
• prevent fraud, misuse or security issues; and
• comply with applicable legal and regulatory obligations.

Where permitted by law, we may also contact you about services that may be relevant to your business. You can ask us to stop sending marketing communications at any time.

Local Digital Business may use lead forms provided by Meta platforms, including Facebook and Instagram.

If you submit one of these forms, we may receive the information you choose to provide, such as your name, email address, phone number and information about your website or business requirements.

We use this information to respond to your enquiry, discuss your requirements and provide you with information or a quote for our services.

Your use of Facebook and Instagram is also subject to Meta's own privacy practices and policies.

Our website uses cookies and similar technologies. Some are required for the site to work. Analytics and marketing technologies stay off until you allow them.

You can accept all cookies, reject non-essential cookies, or choose categories. You can change that choice at any time with Cookie Settings in the footer.

Essential. Required for the website to function correctly. This includes storing your cookie choice in your browser and Google reCAPTCHA on the contact form, which checks that an enquiry was submitted by a person.

Analytics. Helps us understand how visitors use our website. This stays off until you allow it. If you allow it, and a Google Analytics ID is configured for this site, we load Google Analytics.

Marketing. Helps us measure advertising performance and deliver more relevant advertising. This stays off until you allow it. If you allow it, we load the Meta Pixel. Google Ads tags load only when a Google Ads ID is configured. We do not send your name, email address, phone number, or form contents through these browser tags.

You can also control or disable cookies through your browser settings. Blocking essential tools may stop some parts of the site, including the contact form, from working.

We do not sell your personal information.

We may disclose personal information where reasonably necessary to service providers that help us operate our business, such as:

• website hosting and infrastructure providers;
• email and communication providers;
• customer relationship management and business software providers;
• analytics providers;
• advertising platforms, including Meta and Google;
• payment or accounting service providers; and
• professional advisers where required.

We may also disclose information where required or authorised by law.

We only provide service providers with information reasonably necessary for them to perform their services.

Some of the technology and service providers we use may store or process information outside Australia.

The countries in which information may be processed will depend on the providers and services we use and may change from time to time.

Where applicable, we take reasonable steps to select reputable providers and appropriately manage the personal information we disclose.

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no method of transmitting or storing information electronically is completely secure, and we cannot guarantee absolute security.

You may contact us if you would like to access personal information we hold about you or believe that information we hold is inaccurate, incomplete or out of date.

We may need to verify your identity before providing access to or changing personal information.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records and meet legal or regulatory requirements.

When personal information is no longer reasonably required, we may delete, destroy or de-identify it where appropriate.

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices of third parties, and we recommend reviewing their privacy policies before providing them with personal information.

If you have a question, request or complaint about how we handle your personal information, please contact us:

Nexterra Group Pty Ltd trading as Local Digital Business
ABN: 84 684 815 987
ACN: 684 815 987
Email: hello@localdigitalbusiness.com.au

We will review privacy enquiries and complaints and aim to respond within a reasonable period.

If applicable, you may also have the right to make a complaint to the Office of the Australian Information Commissioner (OAIC).

We may update this Privacy Policy from time to time to reflect changes to our business, services, technology or legal obligations.

The latest version will be published on our website with the date it was last updated.